Singapore Workforce Skills Qualifications (WSQ) is a national credential system that trains, develops, assesses and certifies skills and competencies for the workforce.
WSQ Courses take reference from the skills developed under the Skills Frameworks. The Skills Framework provides key information on the job roles and skills that an individual needs to perform various job tasks and to stay transferable.
WSQ is underpinned by a strong quality assurance framework. From developing Technical Skills and Competencies and Critical Core Skills, to approving training providers and awarding WSQ qualifications, stringent criteria are applied to ensure the necessary standards and delivery. A structured and efficient system has been established to help build a strong training infrastructure that supports Singapore’s workforce development.
Product Advisory
Title: Product Advisory Skills For The Beauty Care industry
This WSQ course enhances participants’ understanding of products and their applications. It aims to improve the quality of product recommendations, insight into customer needs, and sales techniques. The 16-hour course covers product knowledge, effective advisory skills, and professional presentation methods.
For more details, visit the course page.
Workplace Communication
Title: Effective Communication for Quality Service Delivery
This WSQ course is designed to enhance participants’ sales skills specifically for retail industry. It covers essential sales techniques, customer engagement strategies, and product presentation methods to boost sales performance. The 16-hour course includes practical role-playing exercises and real-world scenarios to help participants apply what they’ve learned effectively.
For more details, visit the course page.
Service Excellence
Title: Deliver Service Excellence in Customer Experience
This WSQ course focuses on delivering exceptional customer service in retail industry. Participants will learn to identify customer types and expectations, communicate effectively, and create positive customer experiences. The 15-hour course includes written and roleplay assessments to ensure practical application.
For more details, visit the course page.
Color Concept Application
Title: Color Concept Application
This WSQ course teaches participants the principles of color theory and their application in the retail industry. It covers the attributes and relationships of colors, cultural and emotional aspects, and practical techniques for color matching. The 8-hour course includes hands-on practice with various tools and products to achieve desired results.
For more details, visit the course page.
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SOQ International Academy is registered as Private Education Institution (PEI) with Committee for Private Education (CPE) Read More
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