Deliver Service Excellence in Customer Experience

Service Excellence

Deliver Service Excellence in Customer Experience

TGS-2022014405
This course equips learners with effective communication skills to deliver quality service across diverse customer interactions. Participants will learn how to clarify information, respond appropriately, and adapt communication styles to different social and cultural backgrounds. Through practical scenarios and roleplays, learners gain the confidence to apply verbal and non-verbal communication that builds trust, enhances customer satisfaction, and drives positive results in the workplace.
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Mode Of Training:
Classroom
Duration:
15 Hrs (2 Days)
Mode of Assessment:
Role Play & Written Assessment
Key Areas Covered In This Course
Understanding Customer Diversity and Expectations
Understanding Customer Diversity and Expectations
Professional Image and Personal Presentation
Professional Image and Personal Presentation
Effective Communication for Customer Interaction
Effective Communication for Customer Interaction
Qualities of a Service Professional
Qualities of a Service Professional
Creating Positive and Memorable Experiences
Creating Positive and Memorable Experiences
Handling Feedback and Continuous Improvement
Handling Feedback and Continuous Improvement
Who Will Benefit From This Course
This course is designed for individuals who work or aspire to work in customer-facing roles within the beauty, wellness, and retail industries. It is ideal for those who want to:
  • ✔️Develop strong customer service and communication skills to deliver exceptional experiences.
  • ✔️Understand how to identify and meet diverse customer needs and expectations.
  • ✔️Enhance their professional image and service confidence at the workplace.
  • ✔️Learn how to handle customer feedback tactfully and turn challenges into opportunities.
  • ✔️Strengthen service quality and professionalism to represent their organisation effectively.
  • ✔️Suitable for all learners — with or without prior customer service experience.
Why Choose This Course
  • ✔️Master the art of exceptional customer service.
  • ✔️Strengthen communication and emotional intelligence.
  • ✔️Enhance professional image and workplace confidence.
  • ✔️Gain practical experience through real-world roleplays.
  • ✔️Build career-ready skills for the service industry.
  • ✔️Learn from industry experts with hands-on experience.
Entry Requirements
  • ✔️Course completion requirements: Fulfill at least 75% attendance and pass assessments
  • ✔️Aged 21 years and above.
  • ✔️Education level of at least Workplace Literacy and Numeracy (WPLN) Level 3 or its equivalent.
  • ✔️SOQ shall counsel and advise applicants without meeting the education, literacy and numeracy requirement that they may not be able to comprehend the content, keep up pace of training and/or cope with assessment conducted. Where necessary, unsuitable applicants will be discouraged from enrolling in the programme.
Expected Learning Outcomes
  • ✔️LO1 : Learners are able to recognise the diverse range of customers and their needs and expectations
  • ✔️LO2: Learners are able to recognise the impact of one’s professional image and persona on the organisation
  • ✔️LO3: Learners are able to apply effective communication skills when interacting with customers
  • ✔️LO4: Learners are able to demonstrate the qualities and characteristics of a service professional
  • ✔️LO5: Learners are able to create a positive customer experience by offering customised and personalised service
  • ✔️LO6: Escalate feedback on areas of improvement to enhance the customer experience

Role Play & Demonstration (Choose 1)
Service Excellence in Retail Interaction OR Service Excellence in Beauty Services (Japan Face Lifting)

Additional Notes
Eligible for Claim Period: 04 Jul 2022 - 03 Jul 2026
Training provider: SOQ International Academy Pte. Ltd. (201723514D)

Funding Information
SkillsFuture Funding (Baseline) - Singapore Citizen 21-39/ Singapore PR/ LTVP+
Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40
Skillsfuture Enhanced Training Support for SMEs
Corporate Absentee Payroll (AP)
SkillsFuture Credit (SFC)
SkillsFuture Enterprise Credit (SFEC)
Union Training Assistance Programme (UTAP)
Practical Hands-On Activities
Service Excellence in Retail Interaction
Learners will engage in practical role-play and live demonstrations to apply service excellence principles in real-world retail settings. They will practise creating strong first impressions, greeting customers warmly, and using active listening to understand customer needs. The session focuses on effective communication, product demonstration, handling feedback or complaints with professionalism, and closing interactions confidently. By the end of this activity, learners will be able to deliver consistent, high-quality service and create positive, memorable customer experiences that strengthen brand loyalty.
Service Excellence in Beauty Services (Japan Face Lifting)
Learners will participate in a hands-on practical session focused on delivering exceptional customer experiences within a beauty service setting. They will practise creating a calm and welcoming environment, conducting pre-service consultations, and explaining the Japan Face Lifting treatment process with clarity and confidence. The session also covers effective communication, professional touch and hygiene, and providing aftercare advice to enhance client satisfaction. By the end of this activity, learners will be able to combine technical skill with empathy and service excellence to deliver a personalised, memorable experience for every client.

Earn Your Deliver Service Excellence in Customer Experience Certificate

You will receive a related certificate from SOQ International Academy when you successfully complete the course

SOQ Certificate
WSQ Certificate

Meet Our Expert Trainers

Access expert knowledge and interact with accredited trainers backed by years of hands-on experience and sector-specific insights.

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Gabrielle Tan Sue Hwee

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Ginne Wai

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Nicole Chong

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Tiffany Nguyen

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Frequently Asked Questions (FAQ)

Yes — all training materials, tools, and products used during the course are provided. Learners will have full access to everything needed for hands-on practice. Just bring your enthusiasm and readiness to learn!
Yes! This course is beginner-friendly and perfect for those with no prior experience in the beauty care or retail industry. All concepts and techniques are taught step-by-step, with hands-on guidance and full training materials provided.
Yes — eligible Singapore Citizens and PRs can enjoy up to 70% SkillsFuture Funding. Other schemes like SkillsFuture Credit and UTAP may also apply.
Yes, you can use your SkillsFuture Credit to offset the remaining course fee after funding. Please visit the MySkillsFuture portal to check your available balance before registration.

Note: This course is not eligible for the $4,000 Mid-Career SkillsFuture Credit (SkillsFuture Level-Up Programme).
We encourage small-group learning to ensure personal attention and hands-on guidance. Each class is kept intimate and interactive, with a maximum ratio of 1 trainer to 20 learners (1:20) for optimal learning support.
Simply click “WhatsApp Us” or “Enroll Now”, and our course consultant will get in touch with you shortly to guide you through the registration, subsidy options, and class schedule.

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TGS-2022014405
Deliver Service Excellence in Customer Experience
Classroom
15 Hrs (2 Days)
From $135.00
Enroll NOW
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Enroll NOW
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