Deliver Service Excellence in Customer Experience

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Who Will Benefit From This Course

This course is designed for individuals who work or aspire to work in customer-facing roles within the beauty, wellness, and retail industries. It is ideal for those who want to:

• ✔️Develop strong customer service and communication skills to deliver exceptional experiences.
• ✔️Understand how to identify and meet diverse customer needs and expectations.
• ✔️Enhance their professional image and service confidence at the workplace.
• ✔️Learn how to handle customer feedback tactfully and turn challenges into opportunities.
• ✔️Strengthen service quality and professionalism to represent their organisation effectively.
• ✔️Suitable for all learners — with or without prior customer service experience.

Why Choose This Course

• ✔️Master the art of exceptional customer service.
• ✔️Strengthen communication and emotional intelligence.
• ✔️Enhance professional image and workplace confidence.
• ✔️Gain practical experience through real-world roleplays.
• ✔️Build career-ready skills for the service industry.
• ✔️Learn from industry experts with hands-on experience.

Entry Requirements

• ✔️Course completion requirements: Fulfill at least 75% attendance and pass assessments
• ✔️Aged 21 years and above.
• ✔️Education level of at least Workplace Literacy and Numeracy (WPLN) Level 3 or its equivalent.
• ✔️SOQ shall counsel and advise applicants without meeting the education, literacy and numeracy requirement that they may not be able to comprehend the content, keep up pace of training and/or cope with assessment conducted. Where necessary, unsuitable applicants will be discouraged from enrolling in the programme.

Expected Learning Outcomes

1. Customer Needs & Service Expectations
Learners will learn how to recognise different customer types, understand their lash preferences, and identify their service expectations before recommending suitable lash designs. 学员能够认识个人专业形象与职业风范对组织带来的影响
学员将学习如何识别不同类型的顾客，了解他们的睫毛喜好与服务期望，并根据需求推荐合适的睫毛款式。

2. Professional Communication & Customer Experience
Learners will practise effective communication skills when interacting with customers and learn how to create a positive service experience through customised and personalised care.
学员将练习与顾客互动时所需的有效沟通技巧，并学习如何通过客制化与个性化服务，创造良好的顾客体验。

3. Professional Image & Service Conduct
Learners will understand the qualities of a service professional and how professional behaviour, attitude, and service standards can influence the overall customer experience.
学员将了解服务专业人员应具备的品质，并学习专业行为、服务态度与服务标准如何影响整体顾客体验。

4. Lash Design for Different Eye Shapes
Learners will learn how to customise lash designs according to different eye shapes, customer preferences, and desired lash effects such as natural or volume looks.
学员将学习如何根据不同眼型、顾客喜好及想要的效果，设计自然款或浓密款等适合的睫毛款式。

5. Hygiene, Safety & Tool Handling
Learners will apply hygiene standards and safe handling practices when using lash tools, products, and materials during eyelash extension services.
学员将学习在嫁接睫毛服务中，依照卫生标准正确且安全地使用工具、产品与材料。

6. Eyelash Extension Techniques & Application Practice
Learners will practise proper isolation and attachment techniques to support long-lasting lash results, including Single, Y, and Clover eyelash extension techniques.
学员将练习正确的分离与嫁接技巧，以确保睫毛效果更持久稳固，并掌握单根、Y 型及三叶草嫁接睫毛技术。

7. Hands-On Mannequin Practice & Service Improvement
This fundamental course includes hands-on practice on mannequins, with no real model practice at this stage. Learners will also understand how to escalate feedback and identify areas for service improvement.
此为基础课程，学员将在练习假人头上进行实操练习，现阶段不包含真人模特练习。同时，学员也将了解如何汇报反馈与识别可改进的服务领域。

Role Play & Demonstration
Service Excellence in Professional Lash Care

Additional Notes
Eligible for Claim Period: 04 Jul 2022 - 03 Jul 2026
Training provider: SOQ International Academy Pte. Ltd. (201723514D)

Funding Information
SkillsFuture Funding (Baseline) - Singapore Citizen 21-39/ Singapore PR/ LTVP+
Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40
Skillsfuture Enhanced Training Support for SMEs
Corporate Absentee Payroll (AP)
SkillsFuture Credit (SFC)
SkillsFuture Enterprise Credit (SFEC)
Union Training Assistance Programme (UTAP)

Practical Hands-On Activities