Effective Communication for Quality Service Delivery

Effective Communication

Effective Communication for Quality Service Delivery

TGS-2021006709
This course equips learners with effective communication skills to deliver quality service across diverse customer interactions. Participants will learn how to clarify information, respond appropriately, and adapt communication styles to different social and cultural backgrounds. Through practical scenarios and roleplays, learners gain the confidence to apply verbal and non-verbal communication that builds trust, enhances customer satisfaction, and drives positive results in the workplace.
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Mode Of Training:
Classroom
Duration:
8 Hrs (1 Day)
Mode of Assessment:
Role Play & Written Assessment
Key Areas Covered In This Course
Effective Communication Skills
Effective Communication Skills
Customer Needs Analysis
Customer Needs Analysis
Wellness Care Recommendations
Wellness Care Recommendations
Safety & Application Practices
Safety & Application Practices
Wellness Consultation & Communication
Wellness Consultation & Communication
TCM Aromatherapy & Essential Oils
TCM Aromatherapy & Essential Oils
Who Will Benefit From This Course
This course is suitable for individuals working or aspiring to work in customer-facing roles within retail, beauty, wellness, hospitality, or service industries. It’s ideal for those who wish to:
  • ✔️Improve communication and interpersonal skills at work.
  • ✔️Learn how to handle customers from diverse social and cultural backgrounds.
  • ✔️Build confidence in delivering quality service through effective communication.
  • ✔️Enhance teamwork and workplace professionalism.
Why Choose This Course
  • ✔️Perform tasks based on information received
  • ✔️Respond according to social and cultural backgrounds of customers
  • ✔️Communicate effectively when performing activities to clarify and respond accordingly
  • ✔️Build Real Communication Confidence
  • ✔️Improve Cross-Cultural Understanding
  • ✔️Enhance Customer Satisfaction
  • ✔️Hands-On Practice & Roleplay
  • ✔️Boost Career & Workplace Performance
  • ✔️Learn from Industry Professionals
Entry Requirements
  • ✔️Course completion requirements: Fulfill at least 75% attendance and pass assessments
  • ✔️Aged 21 years and above.
  • ✔️Education level of at least Workplace Literacy and Numeracy (WPLN) Level 3 or its equivalent.
  • ✔️SOQ shall counsel and advise applicants without meeting the education, literacy and numeracy requirement that they may not be able to comprehend the content, keep up pace of training and/or cope with assessment conducted. Where necessary, unsuitable applicants will be discouraged from enrolling in the programme.
Expected Learning Outcomes
Learning Unit
LU1 Interpret and analyse information received
LU2 Respond to information received
LU3 Apply communications techniques to clarify and respond to information received

Hands On/ Classroom Activities
• Master Five Elements & Meridian Fundamentals | Understand the Five Elements, key meridian pathways, corresponding body areas, and the generating and controlling cycles.
• Apply Aromatherapy for Everyday Wellness | Learn practical techniques to support relaxation and manage common areas of discomfort such as the neck, shoulders, lower back, knees and limbs.
• Develop Professional Consultation Skills | Use structured questioning and effective communication to identify customer needs and provide appropriate recommendations.
• Create Your Own Five Elements TCM Essential Oil Blend | Explore TCM herbal ingredients and essential oils, and learn formulation ratios, blending methods and safe application.
• Practise Five Elements Meridian Massage Techniques | Perform meridian gliding, pressing, kneading and targeted relaxation techniques, with essential safety assessment and precautions.

Additional Notes
Eligible for Claim Period: 04 July 2022 to 03 July 2028
Training provider: SOQ International Academy Pte. Ltd. (201723514D)

Funding Information
SkillsFuture Funding (Baseline) - Singapore Citizen 21-39/ Singapore PR/ LTVP+
Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40
Skillsfuture Enhanced Training Support for SMEs
Corporate Absentee Payroll (AP)
SkillsFuture Credit (SFC)
SkillsFuture Enterprise Credit (SFEC)
Union Training Assistance Programme (UTAP)
Practical Hands-On Activities
Effective Communication with Five Elements Meridian Therapy
Participants will practise structured questioning and communication techniques to understand customer needs, identify areas of discomfort and recommend suitable wellness approaches. Through hands-on activities, learners will explore TCM-inspired herbal ingredients and essential oils, create their own Five Elements essential oil blend, and practise basic meridian massage techniques such as gliding, pressing and kneading.

The session integrates communication, consultation and practical wellness application, enabling learners to respond appropriately to customer needs while providing a personalised and engaging wellness experience. Learners will also understand essential safety considerations and precautions when applying essential oils and meridian relaxation techniques.

Earn Your Effective Communication for Quality Service Delivery Certificate

You will receive a related certificate from SOQ International Academy when you successfully complete the course

SOQ Certificate
WSQ Certificate

Frequently Asked Questions (FAQ)

Yes — all training materials, tools, and products used during the course are provided. Learners will have full access to everything needed for hands-on practice. Just bring your enthusiasm and readiness to learn!
Yes! This course is beginner-friendly and perfect for those with no prior experience in the beauty care or retail industry. All concepts and techniques are taught step-by-step, with hands-on guidance and full training materials provided.
Yes — eligible Singapore Citizens and PRs can enjoy up to 70% SkillsFuture Funding. Other schemes like SkillsFuture Credit and UTAP may also apply.
Yes, you can use your SkillsFuture Credit to offset the remaining course fee after funding. Please visit the MySkillsFuture portal to check your available balance before registration.

Note: This course is not eligible for the $4,000 Mid-Career SkillsFuture Credit (SkillsFuture Level-Up Programme).
We encourage small-group learning to ensure personal attention and hands-on guidance. Each class is kept intimate and interactive, with a maximum ratio of 1 trainer to 20 learners (1:20) for optimal learning support.
Simply click “WhatsApp Us” or “Enroll Now”, and our course consultant will get in touch with you shortly to guide you through the registration, subsidy options, and class schedule.

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Effective Communication for Quality Service Delivery
TGS-2021006709
Effective Communication for Quality Service Delivery
Classroom
8 Hrs (1 Day)
From $96.00
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Enroll NOW
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