Effective Communication for Quality Service Delivery

Workplace Communication

Effective Communication for Quality Service Delivery

TGS-2022014405
This course equips learners with effective communication skills to deliver quality service across diverse customer interactions. Participants will learn how to clarify information, respond appropriately, and adapt communication styles to different social and cultural backgrounds. Through practical scenarios and roleplays, learners gain the confidence to apply verbal and non-verbal communication that builds trust, enhances customer satisfaction, and drives positive results in the workplace.
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Mode Of Training:
Classroom
Duration:
8 Hrs (1 Day)
Mode of Assessment:
Role Play & Written Assessment
Key Areas Covered In This Course
Understanding Effective Communication
Understanding Effective Communication
Active Listening and Clarifying Information
Active Listening and Clarifying Information
Verbal and Non-Verbal Communication Skills
Verbal and Non-Verbal Communication Skills
Cultural and Social Awareness in Communication
Cultural and Social Awareness in Communication
Responding to Customer Needs Effectively
Responding to Customer Needs Effectively
Practical Demonstrations and Roleplay
Practical Demonstrations and Roleplay
Who Will Benefit From This Course
This course is suitable for individuals working or aspiring to work in customer-facing roles within retail, beauty, wellness, hospitality, or service industries. It’s ideal for those who wish to:
  • ✔️Improve communication and interpersonal skills at work.
  • ✔️Learn how to handle customers from diverse social and cultural backgrounds.
  • ✔️Build confidence in delivering quality service through effective communication.
  • ✔️Enhance teamwork and workplace professionalism.
Why Choose This Course
  • ✔️Build Real Communication Confidence
  • ✔️Improve Cross-Cultural Understanding
  • ✔️Enhance Customer Satisfaction
  • ✔️Hands-On Practice & Roleplay
  • ✔️Boost Career & Workplace Performance
  • ✔️Learn from Industry Professionals
Entry Requirements
  • ✔️Course completion requirements: Fulfill at least 75% attendance and pass assessments
  • ✔️Aged 21 years and above.
  • ✔️Education level of at least Workplace Literacy and Numeracy (WPLN) Level 3 or its equivalent.
  • ✔️SOQ shall counsel and advise applicants without meeting the education, literacy and numeracy requirement that they may not be able to comprehend the content, keep up pace of training and/or cope with assessment conducted. Where necessary, unsuitable applicants will be discouraged from enrolling in the programme.
Expected Learning Outcomes
  • ✔️LO1 Learners will be able to perform tasks based on information received
  • ✔️LO2 Learners will be able to respond according to social and cultural backgrounds of customers.
  • ✔️LO3 Learners will be able to communicate effectively when performing activities to clarify and respond accordingly

Role Play & Demonstration (Choose 1)
Effective Communication with Confident Visual & Etiquette OR Effective Communication with Health Care (Head & Shoulder)

Additional Notes
Eligible for Claim Period: 04 Jul 2022 - 03 Jul 2026
Training provider: SOQ International Academy Pte. Ltd. (201723514D)

Funding Information
SkillsFuture Funding (Baseline) - Singapore Citizen 21-39/ Singapore PR/ LTVP+
Skillsfuture Mid-career Enhanced Subsidy (MCES) - Singpore Citizen above 40
Skillsfuture Enhanced Training Support for SMEs
Corporate Absentee Payroll (AP)
SkillsFuture Credit (SFC)
SkillsFuture Enterprise Credit (SFEC)
Union Training Assistance Programme (UTAP)
Practical Hands-On Activities
Effective Communication with Confident Visual & Etiquette
Learners will be introduced to colour coordination, fashion sense, and social etiquette, understanding how personal presentation impacts professional image. The session highlights the importance of building a confident and charismatic personal brand, with key focus areas on visual, vocal, and verbal communication. Participants will also learn techniques for effective verbal and non-verbal communication to enhance professionalism and rapport.
Effective Communication in Health Care (Head & Shoulder Meridian)
Learners will be introduced to the principles of Head and Shoulder Meridian Alignment and understand the importance of communication in therapeutic practices. The session covers key techniques for introducing treatments to clients, along with effective questioning and active listening skills to identify client needs accurately. Participants will also practise through role-play consultation scenarios and learn how to provide clear, empathetic aftercare advice to ensure a positive client experience.

Earn Your Effective Communication for Quality Service Delivery Certificate

You will receive a related certificate from SOQ International Academy when you successfully complete the course

SOQ Certificate
WSQ Certificate

Meet Our Expert Trainers

Access expert knowledge and interact with accredited trainers backed by years of hands-on experience and sector-specific insights.

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Gabrielle Tan Sue Hwee

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Ginne Wai

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Irene Low

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Nicole Chong

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Tiffany Nguyen

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Frequently Asked Questions (FAQ)

Yes — all training materials, tools, and products used during the course are provided. Learners will have full access to everything needed for hands-on practice. Just bring your enthusiasm and readiness to learn!
Yes! This course is beginner-friendly and perfect for those with no prior experience in the beauty care industry. All concepts and techniques are taught step-by-step, with hands-on guidance and full training materials provided. Whether you’re new to beauty or looking to switch careers, you’ll gain practical, easy-to-apply skills in beauty advisory.
The skills you’ll learn — from in-store to digital demonstrations — will help you attract customers, boost sales, and grow your career or business in the retail industry.
Yes — eligible Singapore Citizens and PRs can enjoy up to 70% SkillsFuture Funding. Other schemes like SkillsFuture Credit and UTAP may also apply.
Yes, you can use your SkillsFuture Credit to offset the remaining course fee after funding. Please visit the MySkillsFuture portal to check your available balance before registration.

Note: This course is not eligible for the $4,000 Mid-Career SkillsFuture Credit (SkillsFuture Level-Up Programme).
We encourage small-group learning to ensure personal attention and hands-on guidance. Each class is kept intimate and interactive, with a maximum ratio of 1 trainer to 20 learners (1:20) for optimal learning support.
Simply click “WhatsApp Us” or “Enroll Now”, and our course consultant will get in touch with you shortly to guide you through the registration, subsidy options, and class schedule.

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TGS-2022014405
Effective Communication for Quality Service Delivery
Classroom
8 Hrs (1 Day)
From $84.00
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Enroll NOW
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