Terms of Service

Terms of Service

Introduction

  1. a) Listed below are the general terms and conditions (the “T&Cs”) that, together with your application /registration form (the “Form”), constitute the legal agreement (Agreement) between you (Participant) and SOQ International Academy Pte Ltd (SOQ) for your registration and attendance of SOQ training courses (Training), which may include printed or electronic materials (Training Material) in relation to the Training and/or any online documentation (Documentation) provided.
  2. b) By filling and submitting the Form to SOQ, you have agreed to these terms as listed here. If you do not agree to these terms, SOQ shall not be able to provide any Training, Training Materials or Documentation to you and you must discontinue the registration, confirmation, or any payment arrangement to SOQ.

Application

Payment

SSG Funding

The Trainee(s) on account of whom seek for SSG Funding: -

(i) must not have received, be receiving or have applied for financial support under any other funding scheme administered by the Government of the Republic of Singapore, any other Singapore statutory board, or any Singapore government agency in respect of the run of the Funded Course for which you seek SSG Funding;

(ii) must be Singapore Citizen(s) or Singapore Permanent Resident(s);

(iii) must not have attended any previous run of the Funded Course (for which you seek SSG Funding), unless no SSG Funding was given on account of the Trainee’s undertaking of that previous run;

(iv) must not have received any notification that he/she has been suspended or disqualified from receiving funding from SSG (such suspension or disqualification being operative at the time of your seeking of SSG Funding);

(v) must not owe any debt to SSG;

(vi) For Employer- Sponsored Trainee, trainee must have continued to receive his/her full salary (where applicable), Central Provident Fund entitlements (where applicable), and any other statutory benefits due to him / her (in connection with his / her employment) during the run of the Funded Course in respect of which you seek SSG Funding; and

(vii) For non-Employer- Sponsored Trainee, must be aged 21 years or above;

Cancellation / Postponement 

Refund Policy

% of (the aggregate amount of the fees paid) Only If Students’ written notice of withdrawal is received and refund is agreed by SOQ

100%

(“maximum Refund”) More than 30 days before the Course Commencement Date

50%

Before, but not more than 14 days before the Course Commencement Date

25%

More than 7 days after the Course Commencement Date

0%

More than 14 days after the Course Commencement Date

Grievances and Feedback Process

Student Confidentiality Policy & Security

SOQ Learner Code of Conduct

Punctuality and Attendance

SOQ expects all learners to be punctual for lessons. Attendance will be taken twice a day – once in the morning and another in the afternoon for day classes and once for evening classes.

Learners are strongly encouraged to attend all classes for each module. For leave of absence such as due to illness or compassionate grounds, learners are to submit the supporting document(s) to SOQ. Absence without official reason may result in withdrawal of course fee funding and eligibility to proceed with assessment.

Learners are also expected to submit module assignments by the set deadline. Late submission will not be accepted.

Dress Code

As aspiring or incumbent specialist, SOQ expects all learners to uphold the professional image befitting of an educator by dressing appropriately when they attend classes. Smart casual workplace attire is expected. No sports or bermuda shorts, slippers and flip-flops are allowed.

Disruptive Behaviour

At SOQ, we are committed to create a positive learning environment that encourages active learning. All learners are expected to participate actively and constructively in class and adhere to assignment submission deadlines.

In the event that a learner becomes disruptive in a class and would not heed the advice of the facilitator, SOQ would take disciplinary action against the learner. Examples of disruptive behaviour include the following:

If a learner displays persistent, disruptive behaviour which prevents the facilitator and fellow learners from engaging in a meaningful learning experience, disciplinary action could include removing the learner from the course without refund of course fees.

Academic Honesty and Professional Ethics

SOQ is committed to upholding high standards of academic and professional integrity.

As a learner from SOQ, you are expected to display high level of academic and professional integrity at all times and this includes:

Plagiarism

Plagiarism is a practice of taking someone else’s work or ideas and passing them off as one’s own without giving appropriate acknowledgement. This includes material sourced from books, learner’s guide, course materials, the internet, journal, works and/or artifacts from other learners. Plagiarism includes:

Collusion

Collusion means unauthorised collaboration with someone to produce work, in part or whole. The learner who willingly allows others to copy and the learner who submits the copied assignment are considered parties to the collusion. Collusion can occur with another SOQ learner or someone outside SOQ and includes:

Institutional Procedure

Where plagiarism or collusion is suspected, an Assessment Review Panel will be convened to examine the evidence for and against the act of plagiarism and/or collusion to determine the course of action. You may also be called upon to attend a meeting on the suspected plagiarism or collusion.

Penalties for plagiarism and collusion include:

  1. Issuing warning letter which will be filed in the learner’s record;
  2. Immediate awarding of ‘Not Yet Competent’ for the module;
  3. Depending on the severity of the cases, if assessment is completed, assessment result outcome could be downgraded (e.g. from ‘Competent with Merit’ to ‘Competent’) or ‘Competent’ grading could be rescinded;

(NB: The willing party who allows others to copy may have his/her result downgraded where applicable)

  1. Sitting for re-assessment and paying re-assessment fee;

(NB: Only 2 assessment attempts are allowed for each module. Learners who exceed 2 assessment attempts will be requested to pay the full, non-subsidised course fee to re-attend the whole module)

  1. Expulsion without refund of course fees; and
  2. Reporting the case of professional dishonesty to professional bodies, where applicable.

Other forms of misconduct

SOQ reserves the right to report all other cases of alleged misconduct, for example, falsification of documents, bribery, fraud, harassment, assault, etc. to the relevant authorities for further investigation. In such events, SOQ also reserves the right to suspend and disallow the learner(s) from continuing with the course without refund of course fees to uphold integrity and educational quality.

Appeal against SOQ’s decision

Learner may appeal against SOQ’s decision and upon review, SOQ ’s decision will be final.

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